At Corextech IT Services, we are committed to providing high-quality services and maintaining transparency in our business processes. Our Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are applicable, in compliance with RBI guidelines for online payments.
1. Cancellation Policy
- Customers can request cancellations of services before the commencement of work or training programs.
- For service-based projects, cancellation requests must be made within 7 days of placing the order or signing the contract, whichever is earlier.
- For training programs, cancellations will be accepted up to 3 days prior to the start of the course.
- To initiate a cancellation, customers must contact us via email at [contact@corextech.in] or through our website contact form with the order or transaction details.
2. Refund Policy
- Refunds for service cancellations will be processed if the cancellation request is made before the commencement of work. The refund amount will be calculated after deducting any applicable processing fees and costs incurred up to the point of cancellation.
- For training programs, refunds will be granted if a cancellation request is received at least 3 days before the course start date. Refunds for cancellations made after the program begins will not be provided.
- In the case of project-based services, partial refunds may be considered on a case-by-case basis if substantial work has already been completed.
- Refunds will be processed within 7 to 14 working days from the date of approval, and the amount will be credited back to the original payment method.
3. Processing Fees
- Any refunds will be subject to deduction of applicable processing fees imposed by payment gateways or financial institutions.
4. No Refunds for Completed Services
- Once a service or project is completed or delivered, no refunds will be issued. This includes training programs where the full curriculum has been delivered.
5. Disputes
- In the event of a dispute regarding the quality of service, Corextech IT Services will investigate the matter, and if found valid, may issue a partial refund or offer to rectify the issues at no additional cost.
6. Payment Methods and Security
- All payments are processed through secure payment gateways that comply with RBI guidelines. Corextech IT Services does not store payment card details on its servers.
- Refunds will only be processed through the same payment method used for the transaction. We do not offer refunds via cash, cheque, or any other alternative method.
7. Contact Us
For any queries or assistance regarding cancellations or refunds, please reach out to our support team at [contact@corextech.in] or [+919423050634]. We are here to assist you.
Note: This policy may be updated from time to time. Please check this page periodically for changes.
